Customer Care enables all
requests to be tracked and resolved in a
timely manner, critical to customer
satisfaction and increased loyalty.
Complex tasks are automated
and simplified, allowing your
business to reduce call centre
costs and improve customer
Selcomm™ also allows you to deploy self care
features to the internet and service multiple
business brands under one call centre system.
Selcomm™ provides a complete
Customer Care solution.
customer care lets you specify the
information you require about your customers.
Custom events, new charge types, additional address or
phone number categories and user defined information fields can be
configured in minutes.
Selcomm ™ advanced search capabilities means
you’ll find the customer you want quickly. Alternatively, integrate
Selcomm ™ with your PABX to automatically select customer accounts.
Once located, the complete details of the customer are available.
From their most recent call, back to their first contact with your
company, it’s all at your CSR’s fingertips.
Service activation, barring, unbarring, plan changes, disconnection requests and other
service actions may be scheduled for immediate or future automatic
execution on the Network.
Selcomm ™ allows you to monitor events to
determine high cost CRM activities. These
become candidates for internet/IVR self care and
can include unbarring a new service, changing
plan, address or payment
details, viewing call and invoice
Complete suite of functions for
Telecommunications Call Centre Agent|
| Self Care via the Internet
and IVR systems|
| Multiple business brands easily catered
for using the Multi-company mode (ie
Application Service Provider Model)|
|Complete customer history available on-line, including
all events, calls, usage and invoices|
|System and user defined events can be
performed immediately or scheduled for automatic execution|
|Comprehensive and efficient search facilities|
All customer details and services readily available and
|Scalable for startup companies through to
the largest of call centres|